カテゴリCategories AI / Big Data
事業内容Business Overview


Inbenta is an AI-powered intelligent search platform that makes it easy for the consumers to find the information without contact customer support.


1. Highly Conversational
Discover AI that gets personal because it understands your customer’s personality, tone and emotion, then interacts in ways that are engaging, helpful and quite human.

2. Integrates Beautifully
Everything works like a charm with your existing search, CRM, knowledge bases and documentation, plus Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype and Zendesk.

3. High Performance
Intelligent search. Seamless integration. Nimble deployment. Accurate results. Affordable technology. Remarkable customer satisfaction across industries, channels and languages. Any questions?

4. Machine Learning
Our powerful algorithms teach your AI to gain insights from every customer interaction and conversation, so it can continually optimize the user experience.

5. Multilingual Support
Inbenta NLP ensures the lines of communication between your customers and technology stays crystal clear, with 25 native, fully-supported languages and counting.

6. Easy to Get Started
We’ll deploy your future-proof solution faster and better than our competitors, with less workflow impact and more training and support. Seeing is believing.

7. Understands Meaning
Inbenta NLP quickly and easily gets what your customers mean — making repeated questions a thing of the past.

8. Grow Revenue
Many more shoppers who enter a query, even if it’s slang, misspelled, etc., will leave happy, which means higher conversion and add-to-cart ratios.

9. Always Working
Between Inbenta NLP, Meaning-Text Theory and Gap Analysis is a conversational AI solution that handles your customers’ searches, transactions, password resets and beyond — non stop 24/7.

資金調達金額Equity Funding (US Million Dollar) $28.8 M (Series B / Plug and Play Insurtech, NTT DOCOMO Ventures)
日本企業に期待することExpectation from Japanese corporations 情報の掲載期間は終了しました
(部署 / 役職)Participant
インタビュー記事Interview AIを利用した次世代カスタマーサポートサービス「Inbenta」


顧客のカスタマーサポートを効率化しているInbenta Technologies社。カスタマーサポートにおいて自然言語処理を用いたセマンティック検索エンジンとユーザー応対用のチャットボットを提供している。顧客はそれらの機能を利用することにより、エンドユーザー自身によるWebサイト上での自己解決を図る...





  • 日本展開の現在の状況をお聞かせください。Current Status of Japanese Expansion
  • 情報の掲載期間は終了しました
  • どのような日本展開の戦略を描いていますか?Strategy for Japanese expansion
  • 情報の掲載期間は終了しました
  • どのような業種の日本企業と商談を希望しますか?Target areas for expansion in the Japanese market
  • 情報の掲載期間は終了しました